Rahway, NJ – The City of Rahway has been informed of a cyber-security incident impacting Veolia North America, the service provider responsible for managing our city’s water system. On January 9, 2024, Veolia North America experienced a cyber-attack affecting several software applications and systems.
Veolia North America, a global leader in managed water and wastewater services, has confirmed that their internal IT and Security Incident Response Teams are actively addressing this incident. They are working closely with law enforcement and external cybersecurity experts to mitigate any potential threats and impacts.
The City of Rahway takes this matter seriously, especially concerning the privacy and security of our residents' personal information. At this time, Veolia has not reported any evidence that the cyber attack led to a leak of personally identifiable or banking information. However, they have acknowledged that this incident might cause delays in their ability to issue bills and process payments on behalf of Rahway residents.
We understand the importance of transparency and quick communication in these situations. Therefore, we are in continuous contact with Veolia to monitor the situation and ensure that all necessary measures are taken to safeguard our residents and their information.
As we wait for more details from Veolia, we urge our residents to remain vigilant and report any suspicious activities or concerns regarding their water service or billing. For inquiries and further updates on this matter, water customers can contact: ( cyber.event@veolia.com ).
The City of Rahway is committed to ensuring the safety and well-being of our residents. We will provide updates as more information becomes available and continue to work closely with Veolia to resolve this incident promptly and efficiently.
We thank our residents for their patience and understanding during this time.